SAFI TRAINING CENTRE

Safi Training Center was founded in 2000 to serve the needs of experienced adults from all areas of business, industry, and Executives who were having great difficulty re-entering the job market was not balanced with their professional background and experience.

The Center goal is to offer training programme in Administration, Business Management, Management accounting, Secretarial and IT programs to working adults who are looking for a carrier progress.

The training programs offered at Safi Training Center provide students with all the necessary materials and guidance to assist them in organizing and focusing their efforts for optimum results within a reasonable period of time.

Close personal communication is maintained during all stages of the programs. This personalized faculty-student interaction has helped to make Safi Training Center a leader in management training.

Course Title 1: CRM (CUSTOMER RELATIONSHIP MANAGEMENT)
Customers are the core requirement for any business and as such there is a need to foster and maintain great relations with them. This course takes a freshing new look as the key requirements for a CRM process that integrates your organization with those of your customers.

Learning Objectives:
On completion of this course participants will learn:

What is Customer Relationship Management?
How to turn Customer data into intelligent action.
Why does an organization need CRM?
How to integrate the customer with organization strategy.
How to manage customer data by warehousing and mining information.
How to measure CRM process.
10 Common Reasons Why CRM fail.
Pareto Principle.
Customer and Culture.

Course Title 2: BUSINESS COMMUNICATION & INTERPERSONAL SKILLS
When English is your second language, simply learning how to write business documents is not enough. Learn how to express ideas directly and clearly in any conversation-with confidence.

Learning Objectives:
On completion of this course participants will be able to:

Develop skills to recognize different styles and guidelines in business conversations.
Gain the ability to become assertive and focus on the issues being addressed.
Increase your understanding of body language and non-verbal communication.
Styles and approaches to business conversation in different cultures.
Approaches to planning ahead before engaging in a formal dialogue.
To understand the impression you give during professional meetings and discussions.
To develop your own confidence and flexible speaking style.
Recognize workplace conversational pitfalls and how to avoid them.

Course Title 3: PROJECT MANAGEMENT TRAINING
This project management training provides a comprehensive process based model for project management and outlines the key tools and techniques required to deliver excellent projects on time, within budget and with the required results.
This course is designed to introduce effective project management within any organization. It provides a strong foundation in project management, tools and techniques, and the benefits of a systematic approach to managing projects.
This 2 days course will help participants to be more effective in managing any project undertaken. This training is designed for any employee who wants to improve his / her project management skill.

Learning Objectives:
On completion of this course participants will be able to learn:

Effectively plan strategies for implementing projects.
Assess his / her effectiveness as a project manager.
Use the project planning cycle in execution of projects.
Identify and avoid project management pitfalls.
Develop realistic estimates of completion time for projects.
Develop realistic cost estimates for projects.
10 steps to project success.

Effective Marketing Strategy
A marketing strategy outlines the manner in which the marketing mix is used to attract and satisfy the target market(s) and accomplish an organization's objectives, that will enable you and your organisation to create effective marketing communication that is accountable and generates both extra sales and revenue growth. These presentation slides comprehensively cover key types of marketing strategy: from market strategy, product strategy, promotion strategy, to pricing strategy.
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Managing Customer Equity
Customer Equity enhances the ability of marketers, IT professionals, and senior executives to make better decisions, generate higher profits, and increase shareholder wealth. These presentation slides comprehensively describe Customer Equity - a strategic framework designed to maximize every firm's most important asset, the total lifetime value of its customer base. These slides also explore the three drivers of customer equity -- Value Equity, Brand Equity, and Retention Equity -- and explain in clear, non technical language how managers can base their strategies on one or a combination of these drivers.

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Presentation for Managers.
Presentation Skills Programme gives delegates clear insight into how the dynamic of a presenter and their audience works, enabling them to make really effective presentations. Specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace.

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SAFI TRAINING CENTER in association with

Offers

Two – Day

1. CUSTOMER RELATIONSHIP MANAGEMENT

06 & 07 Oct 2008

2. BUSINESS COMMUNICATION & INTERPERSONAL SKILL

08 & 09 Oct 2008

3. PROJECT MANAGEMENT TRAINING

11 & 12 Oct 2008

Trainer from UK
AT SHERATON HOTEL DEIRA

Registration Fee: AED.2450 per delegate for each programme.
Registration deadline 29 Sept 2008
(10% Discount available for corporate (min. 3 attendees)
Fee includes: Training manual, Lunch and Group photograph.

Terms: STC reserves the right to cancel courses in the event of insufficient enrolments.

Booking Information

CALL US
00971-4-2272903

EMAIL US
info@stceducation.org

ONLINE REGISTRATION
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